The way we apply available rebates or concessions differs depending on the State or Territory you reside in and the utilities you use.
Queensland – Electricity Customers
If you are an eligible electricity customer, your concession will be applied directly to your electricity bill. If you have not provided us with your concession card details, you can do so via our website here.
Alternatively, you can call us on 1300 196 673 (Monday to Friday 9.00am – 5.00pm AEST).
Further information on available concessions is available via the following link:
Queensland Government Energy Concessions
Queensland – Bulk Hot Water Customers
Unfortunately, bulk hot water customers are not eligible for a concession. The Queensland Government does not currently offer any rebates for Serviced Bulk Hot Water customers.
New South Wales – Electricity On-Supply Customers
For eligible NSW on-supply customers, electricity rebates are paid directly to the customer’s bank account every financial year by Service NSW. For information on available concessions and assistance and details of how to apply, please visit: Service NSW – Concessions, rebates and assistance
For information on how to apply for the Low Income Household Rebate, please visit: Low Income Household Rebate (on supply customers)Alternatively, you can download and print a paper application form via the following link. You must include a copy of your electricity bill with the application. Paper applications should be posted to: NSW Low Income Household Rebate, PO Box 435, Parramatta NSW 2124
NSW Low Income Household Rebate APPLICATION FORM On-supplied Household
South Australia – Electricity Customers
Eligible customers on low or fixed incomes can apply for help with the cost of energy bills for their principal place of residence. The concession is applied directly to your electricity bill.
After you set up an electricity account with PowerHub you should:
- update your address details with Centrelink or DVA
- wait until you have received your first electricity bill from PowerHub at your new address before contacting ConcessionsSA
- use the online household concessions form or phone the Concessions SA Hotline on 1800 307 758 to update your details with Concessions SA
Further information is available here: SA Concessions and Grants
ConcessionsSA also provides the Medical Heating and Cooling Concession for people who experience high energy costs due to a medical condition, and the Emergency Electricity Payment Scheme (EEPS) for households at risk of electricity disconnection.