How to read your meter

How to read your meter

Follow these steps to read and submit data from your electricity meter.

Step 1 - Locate your meter

Please ask the person who controls or manages your site (e.g. your building or site manager) for instructions on how to safely locate and access your electricity meter.

The most common places to find electricity meters within embedded networks are:

  • on an external wall,
  • in the basement or building car park level, or
  • in a utilities cabinet, cupboard or room on the building floor where your premises is located.
  • Your meter should be labelled with your unit number and the meter serial number, so make sure you’re reading the right meter. The meter serial number is usually on the front of the meter.

    Step 2 - Read your meter

    Before you start, make sure your meter’s serial number is the same as the one on your last PowerHub bill.

    Electricity meter with a clock display

    Clock style meter example 1 Clock style meter example 2

    If you're in front of the meter, read each dial from left to right. Note, on some meters the dials turn in opposite directions. If the pointer is between two numbers, record the lower number. The exception to this rule is if the dial is between 9 and 0, you should record 9. If the pointer is directly on a number, look at the dial to the right. If this number hasn't passed 0, then the original dial hasn't passed the number yet and you should note the lower number.

    Electricity meters with an odometer display

    Odometer style meter example 1 Odometer style meter example 2

    Read the meter from left to right, including all the zeros before the numbers. If a dial is between numbers, record the lower number. The exception to this rule is if the dial is between 9 and 0, you should record 9. If your meter has two readings marked with 'L' and 'H', read both. If you have this meter type, send us both numbers.

    Electricity meters with a digital display

    Digital style meter example 1 Digital style meter example 2

    A digital display meter is straight forward - just note down all the numbers you see (from left to right). You don’t need to include any numbers after a decimal point. If your meter has more than one register, your screen will either automatically scroll, or you can push the display button to move the display from one register to the next. You might need to press the button more than once to cycle to the correct screen.

    It's a good idea to check your last meter read and make sure the number you have recorded is in a similar range.

    Step 3 - Submit your meter read

    If we have issued your last bill based on an estimated meter read or you believe the last meter read was incorrect, please submit your meter read and let us know if you would like your bill reissued. We’ll check your submitted read and send out a new bill in accordance with your Energy Supply Agreement and our obligations under the energy laws.

    You can contact us by phone or email to submit your meter read.

  • Telephone:     1300 196 673 (Monday to Friday: 9:00am to 5:00pm AEST)
  • Email: