Complaints

  PowerHub customers Please contact us to discuss any issues you may be experiencing. We have an easily accessible customer support process in place should something […]

 

PowerHub customers

Please contact us to discuss any issues you may be experiencing.

We have an easily accessible customer support process in place should something go wrong. Our team can be contacted through the following channels.

Telephone:     1300 196 673 (Monday to Friday: 8:30am to 6:00pm)

Email:             support@powerhub.net.au

Mail:               PowerHub, PO Box 110, Spring Hill QLD 4000

Full policy – Click here to see our full Complaints Policy.

 

NSW on-supply customers 

The following information is for NSW customers who are on-supplied with energy by an exempt seller.

If you have any concerns or complaints regarding the on-supply of electricity to your premises, please get in touch with us so we can resolve the issue as soon as practical. The on-supplier for your site has an easily accessible complaints process in place should something go wrong. Please contact us to obtain a copy of the on-supplier Complaint Handling Policy for your site.

Customers with concerns, issues or complaints can contact us in any of the following ways:
• Telephone: 1300 196 673 (Monday to Friday: 8:30am to 5:00pm AEST)
• Email: support@powerhub.net.au
• Website: www.powerhub.net.au
• Mail: PowerHub, PO Box 110, Spring Hill QLD 4000

We do hope that you will contact us directly to allow us the opportunity to rectify any issues. However, customers also have the right to contact the Energy & Water Ombudsman NSW (EWON) at any time for independent advice and assistance in relation to the on-supply of electricity.

EWON is a free and independent service that can provide information, advice and assistance to customers having concerns about electricity on-supply or any related services. EWON’s contact details are below.

Energy & Water Ombudsman NSW:
• Freecall 1800 246 545
• Freefax 1800 812 291
• Post Reply Paid 86550, Sydney South NSW 1234
• Email complaints@ewon.com.au
• Website www.ewon.com.au