Family Violence Policy

Family Violence Policy

PowerHub recognises that family violence is a serious issue that affects many individuals and families, and we acknowledge the role we can play in supporting our affected customers. We are here to help.

The purpose of our Family Violence Policy is to set out PowerHub’s approach in dealing with and supporting customers who may be affected by family violence.

Full policy – Click here to see our full family violence policy.

 

Contact us

If you have any questions about our Family Violence Policy please contact us through the following channels:

Telephone:    1300 760 623 Monday to Friday (excluding Public Holidays): 9:00am to 5:00pm (AEST)

Email:            support@powerhub.net.au

Mail:              PowerHub, PO Box 110, Spring Hill QLD 4004

 

External support

We have identified external support services who can provide assistance to customers affected by
family violence. We may refer you to these services for further assistance.
For immediate support, you can contact:

1800 RESPECT
Call: 1800 737 732
Open 24x7
www.1800respect.org.au

 

Additional support

Police

  • Law enforcement services. Call if you or your child/family is in immediate danger.
  • Phone 000

Services Australia

  • Centrelink, Medicare, Child Support services. Short term counselling, support and referrals to other services.
  • Call: 13 28 50

National Debt Helpline

  • Free financial counselling services.
  • Call: 1800 007 007
  • www.ndh.org.au

Community Legal Centres Australia

  • A directory of not-for-profit community law centres.
  • www.clcs.org.au

Women’s Legal Services Australia

  • A national network of community legal centres that specialise in women’s legal issues.
  • www.wlsa.org.au

Lifeline

  • Crisis support services.
  • Call: 13 11 14
  • Open 24x7

Family Relationship Advice Line

  • National telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation.
  • Call: 1800 050 321

Mensline Australia

  • Counselling service offering support for Australian men and boys, including dealing with family and relationship difficulties.
  • Call: 1300 789 978

Relationships Australia

  • Relationship support services for individuals, families and communities.
  • Call: 1300 364 277