Vitality Village
Electricity Supply
PowerHub has been appointed by Vitality Village to operate an electrical embedded network within the site. This means that PowerHub purchases electricity in bulk for the whole building and on-supplies electricity to individual tenants. Bulk purchasing means tenants get the benefit of a lower tariff than they would otherwise pay if directly connected to the local electricity grid.
PowerHub is an authorised energy retailer. Tenants will receive electricity bills from PowerHub based on their metered electricity usage. Bills will be issued at least once every three (3) months. Full details of the electricity supply arrangements for your building are outlined below.
How to set up your electricity account
To arrange for electricity to be connected to your premises, you will need to set up an electricity account with PowerHub.
Please set up your PowerHub electricity account here.
Please complete your account registration as soon as possible so that we can ensure power is available as soon as you move in. If you require help with your registration, please call us on 1300 196 673 or email us.
Pricing
Please refer to your Energy Plan Documents and your Energy Supply Agreement for full details of tariffs, fees and charges.
Paying your bill
You can pay your bill in any of the following ways:
You can also contact us to set up a periodic payment by direct debit (smooth pay option).
Emergencies / supply interruptions
If your enquiry relates to wires down, sparks or fire, or other life-threatening matters, then please call this number urgently: Energex - 136 262
If your enquiry relates to an interruption to your electricity supply, please call: Energex - 136 262
If the supply interruption relates to a local issue within the site, please contact your site manager.
Payment assistance
If you are unable to pay your bill due to financial difficulty, please let us know as soon as possible. We have a range of payment plans that might help and may also be able to give you information about any government support. Customers experiencing payment difficulties can contact us in any of the following ways:
Complaints / dispute resolution
If you have any concerns or complaints regarding the supply of electricity to your premises, please get in touch with us so we can resolve the issue as soon as practical.
PowerHub has an easily accessible complaints process in place should something go wrong. Customers with concerns, issues or complaints can contact us in any of the following ways:
Moving Out
Please contact us at least 5 business days prior to moving out so that we can take all the necessary steps to finalise your account.
We will require a forwarding address from you as well as the date you plan to move out. We will read your meters on the nominated move-out date and issue you with a final bill.
Questions?
Please contact us if you have any questions regarding electricity supply for your building.
You can call us on 1300 196 673 or email us.
Other important information
Choosing your own retailer
Customers within an embedded network are entitled to source electricity from a retailer of their choice and may enter into an "energy only" contract with an authorised retailer for supply of electricity within the embedded network. Please note however, your selected energy retailer may not provide offers for supply within an embedded network.
If you are supplied by another retailer within the embedded network:
Note, these billing and metering arrangements relate to “energy only” contracts, and only apply if you are supplied by an energy retailer other than PowerHub.
If you are unable to find another energy retailer willing to supply you, PowerHub will supply you with electricity until such time as you are able to obtain an offer from a retailer of your choice.
If you wish to obtain an energy only offer, your energy retailer may require the following details:
Network exemption conditions
The relevant network exemption conditions for this site are contained in Section 4 Part B of the Electricity Network Service Provider - Registration Exemption Guideline (Version 6 March 2018). A copy of the guidelines can be accessed online at: https://www.aer.gov.au/networks-pipelines/guidelines-schemes-models-reviews/network-service-provider-registration-exemption-guideline-march-2018. These conditions relate to exemption classes NR1 and NR5. You may also contact us to obtain a printed copy of the relevant conditions.